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Frequently Asked Questions

Online Order Questions:
Where is my order?
Can you ship to my state?
What are your shipping rates?
How do I let you know which charity I'd like to receive a donation as a result of my order?
Where can I find a list of the non-profits Giving Vines supports?
Can I include a gift message with my order?
Do you offer gift certificates?
Can I ship to multiple recipients within a single order?
Why am I being limited to a certain quantity of wine I can purchase?
What is your return policy?
How do you handle damaged orders?
What if my order contains the wrong items or is incomplete?
Is my purchase tax deductible?
Why isn't your product selection as large as a typical wine store?

Event Questions:
Does Giving Vines donate wine for events?
Does Giving Vines offer discounted wine for non-profit events?
Does Giving Vines offer discounted wine for corporate events, private events and weddings?

Non-Profit Fundraising Questions:
How does my non-profit sign up to participate in the Wine Fundraising Program?
Are there any costs for my charity to work with Giving Vines?
How can we promote Giving Vines to our supporters?
What kinds of charities do you work with?
Does my organization need to be a non-profit to receive donations from Giving Vines?
Our non-profit had a customized shopping page on Giving Vines original site, where can I find our page on the new site?
How often do you make donations?

Corporate Gift Giving Questions:
Do you have programs for corporate gift giving?

 

Online Order Questions:

Where is my order?
Please sign in to your account to check the status of your order.

Can you ship to my state?
In accordance with various state laws, we currently ship wine to the following states:
California
District of Columbia
Idaho
Missouri
Nebraska
New Mexico
Oregon
Virginia
Wyoming

What are your shipping rates?
Shipping Rates To California -- $12 flat rate per each box containing up to 12 bottles
Shipping Rates To All Other States -- $18 flat rate per each box containing up to 12 bottles We offer flat rate shipping at $9.99 and at checkout you will be given a choice of UPS, FedEx or Golden State Overnight. If you need your shipment to arrive more quickly, please email us using the form at the top of this page and we can make special arrangements for expedited delivery. Visit our Shipping page to learn more.

How do I let you know which charity I'd like to receive a donation as a result of my order?
After you place your order, you will see an order confirmation page that includes your order number. On that page you will have the opportunity to enter the name of the charity you'd like us to support as a result of your order, and how you'd like to be recognized to that charity.

Where can I find a list of the non-profits Giving Vines supports?
We do not offer a list of non-profits for you to choose from since we will support any charity. Simply enter your favorite 501c(3) organization on the form on the order confirmation page.

Can I include a gift message with my order?
Yes, at checkout if you enter a shipping address that is different than the billing address you will be given an opportunity to enter a gift message, which will then be printed on the packing slip. If you'd like to have a handwritten gift card included in the package please email customer service.

Do you offer gift certificates?
Yes! Wine can make a great gift. Not only does the gift recipient receive wonderful wine, but you'll be able to request that we make a donation in their name to your favorite charity. Please make sure that the recipient is over 21, lives in a state where we ship, and that someone over 21 will be available to sign for the package. See our shipping policy for more details. Visit our Gift Certificates page to buy now.

Can I ship to multiple recipients within a single order?
Unfortunately we are unable to allow shipping to multiple recipients from a single order. You will need to create a separate order for each shipping address. If you are looking to place an order for more than 2 recipients, please contact customer service and we can help you enter your order.

Why am I being limited to a certain quantity of wine I can purchase?
Most states limit the amount of wine that can be shipped to a single address in a given period of time. There may also be times when a winery has specified a limit on a specific wine because of limited availability. If you encounter a limit and would like further clarification, please contact customer service using the form above.

What is your return policy?
If you are dissatisfied with your purchase, you may return it to us for refund or exchange, less the cost of shipping within 21 days of placing your order.

If you need to return a purchase, please contact customer service using the form on this page BEFORE shipping wine to us. Once you have heard back from customer service, please ship the wine to:
Giving Vines
P.O. Box 4500
Napa, CA 94558

How do you handle damaged orders?
If you received products that were damaged during transit, we will be happy to replace them. We may require you to hold on to the damaged items while we process a damage claim with the shipping carrier. Please contact us before disposing of any damaged items and the box and packaging they arrived in.

What if my order contains the wrong items or is incomplete?
In the unlikely event that you received products you did not order, or if you find that items are missing from your order, we are happy to assist you with a replacement order. In the event that we shipped you incorrect items, we may also require you to hold on to those items and the existing packaging so that we can arrange for a return pick up. Please contact us using the form above before disposing of any items.

Is my purchase tax deductible?
No, your purchase is not tax deductible. Your designated charity will receive a donation from Giving Vines, while you enjoy wonderful wine.

Why isn't your product selection as large as a typical wine store?
To ensure that we only offer clients highly-regarded, brand-name wines at good prices we typically only feature around 100 wines at any point in time. While your neighborhood wine shop offers terrific variety, we focus on cherry-picking the best wines and values from both well-established and up-and-coming vineyards. Each wine in the Giving Vines portfolio has been hand-selected because it offers a distinguished combination of quality, price and accolades so that we can deliver consistently good value to our clients.

 

Event Questions:


Since Giving Vines operates like a non-profit in that we give all of our profits to the charities we support, we are unfortunately unable to donate wine for events.

Does Giving Vines offer discounted wine for non-profit events?
Yes, we offer an Event Wine Program where charities can receive discounted wine to serve at fundraising and donor appreciation events. 

Does Giving Vines offer discounted wine for corporate events, private events and weddings?
Yes, we can offer quantity discounts for special event orders -- plus we'll make a donation to your favorite charity. Learn more about wine for events.

 

Non-Profit Fundraising Questions:

How does my non-profit sign up to participate in the Wine Fundraising Program?
Your non profit doesn't need to sign up or do anything to participate in our program.

When your supporters buy wine from Giving Vines, they'll have an opportunity after checkout to designate a charity they'd like us to support. Then twice a year we send donation checks to the designated charities for 15%-20% of sales.

If you enrolled your charity with Giving Vines in the past, then nothing will change.  When your supporters buy wine and designate your charity, we'll send a donation check.

Are there any costs for my charity to work with Giving Vines?
No. There are no costs for your non-profit to receive donations from Giving Vines.

How can we promote Giving Vines to our supporters?
Visit our Marketing Resources page for suggestions on how you can market and promote Giving Vines to your members and supporters.

What kinds of charities do you work with?
We will make donations to any officially recognized non-profit organization. Organizations that could benefit from Giving Vines' include:

School Foundations
Environmental Organizations
Arts Organizations
Children’s Charities
Food Banks
Medical Foundations
Sport or Athletic Clubs
Faith-based Groups

Does my organization need to be a non-profit to receive donations from Giving Vines?
Yes, we will only make donations to registered 501(c)(3) organizations. We will confirm your Tax ID number and non-profit status before sending donations to your charity.

Our non-profit had a customized shopping page on Giving Vines original site, where can I find our page on the new site?
We've discontinued customized shopping pages, but will still send a donation check when your supporters buy wine on our site. Simply direct your supporters to our website at www.givingvines.com, and at checkout they will have an opportunity to enter the name of the charity they'd like to support.

How often do you make donations?
We make donations twice per year—usually in June and December.

 

Corporate Gift Giving Questions:

Do you have programs for corporate gift giving?
Absolutely. Wine makes a distinctive and philanthropic corporate gift. We're happy to assist you in selecting the perfect gift for your clients and vendors. When you give corporate gifts through Giving Vines, we'll make the process simple--and we are easily able to accommodate both one-off gifts to thank a special client and orders for a large number of recipients. Visit our Corporate Gift Giving page to learn more.

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